Support

Contact the Developer

For any queries not covered in this website or for more information about the project, including enrollement, please contact the developer by email. Contact the Developer

For enrolled users having issues, please see the information below before reaching out for assistance

Troubleshooting comming issues

You will need a valid deviceID, provided only through being enrolled in the study, to be able to use all the app features.

• Empty Diary: The Diary Builder processes data from the previous 24 hours. The app must be running in the background to be able to build a picture of your day. Location permissions must be enabled. Your deviceID must exactly match the one your were provided with at enrollement.

• Current Location not Displayed: Ensure “Background Location” and “Physical Activity” are set to “Always Allow” ,or equivalent, for best performance. Toggle location sharing on/off in the app to force a location update. Location should update with significant change of location.

• Locked Entries: Once a diary is submitted, it is locked for data integrity and cannot be amended. You can ammend diary entries as much as you like before you submit them.

Data Deletion Requests

For data deletion requests, please email the developer.

Note:Individuals not enrolled in the project will not have any data stored to delete